Appointments

To request an appointment (Monday to Friday):

• phone us, Monday to Friday during surgery hours
  • Forest Hall: 0191 259 9666
  • White Swan: 0191 259 9666
  • Garden Park: 0191 289 2525
• visit the surgery and speak with a receptionist, Monday to Friday during surgery hours

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system
• phone us, Monday to Friday during surgery hours
  • Forest Hall: 0191 259 9666
  • White Swan: 0191 259 9666
  • Garden Park: 0191 289 2525
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice by 10:30am to enable us to schedule in the visit before the afternoon clinics start.